Frequently Asked Questions
Everything you need to know about bringing Fellow into your home.
What is the standard shipping timeframe for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
Do you offer a warranty on your electric products?
Yes, all Fellow electric products come with a standard 1-year limited warranty. If you register your product on our website, we offer an additional year of coverage for a total of 2 years.
What is your return policy?
We offer a 30-day return window for items purchased directly from our store. Products must be in their original packaging and in like-new condition to qualify for a full refund.
How should I clean and maintain my Fellow kettle?
To prevent mineral buildup, we recommend descaling your kettle every 4-8 weeks using a citric acid-based descaler or a mixture of water and white vinegar. Always hand wash the exterior with a soft cloth.
Do you ship internationally?
Currently, we ship directly to customers in the United States and Canada. For other regions, please check our 'Authorized Retailers' page to find a local distributor in your country.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.